Refund & Cancellation Policy

Overview

At Loyal Shop, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with a product, our Refund & Cancellation Policy outlines the options available to you. Please read the following policy carefully to understand your rights and our obligations.

Replacement Policy for Defective Products

We offer a 7-day replacement policy on all products that are found to be defective. If you receive a defective product, you may request a replacement within 7 days of the delivery date. Please follow the steps below to initiate a replacement request:

  1. Contact Us: Notify us of the defect by contacting our customer support team at info@loyalshop.in or call us at +91 8409172360 within 7 days of receiving the product.
  2. Provide Details: Provide your order number, a description of the defect, and any supporting images or videos.
  3. Return the Product: If required, return the defective product to us in its original packaging along with all accessories and documentation.
  4. Replacement Approval: Once we receive and inspect the defective product, we will notify you of the approval or rejection of your replacement request.
  5. Receive Replacement: If approved, a replacement product will be shipped to you at no additional cost.

Refund Policy

Conditions for Refund

Refunds are available under the following conditions:

  • The product received is defective and a replacement is not possible.
  • The product received is different from the one ordered.
  • The product is returned in its original condition, unused, and with all original packaging, tags, and accessories.

Refund Process

  1. Initiate a Refund Request: Contact our customer support team at info@loyalshop.in or call us at +91 8409172360 to initiate a refund request.
  2. Provide Details: Provide your order number and a detailed explanation of the reason for the refund request.
  3. Return the Product: If required, return the product to us in its original packaging along with all accessories and documentation.
  4. Refund Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
  5. Receive Refund: If approved, the refund will be processed, and the amount will be credited to your original method of payment within a certain number of days.

Cancellation Policy

Order Cancellation by Customer

  • Orders can be cancelled before they are shipped. To cancel an order, please contact our customer support team at info@loyalshop.in or call us at +91 8409172360.
  • If the order is successfully cancelled before shipping, a full refund will be issued.

Order Cancellation by Loyal Shop

  • Loyal Shop reserves the right to cancel orders for any reason, including but not limited to unavailability of stock, errors in product or pricing information, or fraudulent transactions.
  • If we cancel your order, a full refund will be issued.

Contact Us

If you have any questions or concerns about our Refund & Cancellation Policy, please contact us:

This policy ensures that your customers understand the conditions under which they can request a replacement, refund, or cancel an order. Make sure to review and adapt it to your specific business needs and legal requirements.